Set expectations for how digital public services should be designed around users, including forms, navigation, language, usability, service journeys, and feedback mechanisms.
Ensure inclusiveness and usability for Malawi’s multilingual population.
This document establishes a comprehensive framework for standardizing government email usage across all ministries, departments, and agencies within the Republic of Malawi. Aligned...
To disseminate accurate, timely, and relevant information to the public while promoting transparency, citizen engagement, and effective emergency communication and service announce...
Provide clear, accessible, and authoritative information on government services, programs, and policies. Enhance transparency and facilitate public engagement.
