Overview
Ensure inclusiveness and usability for Malawi’s multilingual population.
Description
Standards
All digital products must support English and Chichewa, where applicable.
Requirements
Multilingual Support
All digital interfaces must support English and Chichewa where relevant.
Users should be able to easily switch between supported languages.
Content Translation
Translations must be accurate, culturally appropriate, and context-sensitive.
Use professional translators or verified translation teams where possible.
Avoid machine translation for critical content without human review.
Interface Localization
Localize all text, labels, error messages, dates, currency formats, and measurement units.
Ensure that translated text fits within the design layout without breaking the interface.
Language Tagging
Use appropriate HTML language tags (e.g., lang="en" for English and lang="ny" for Chichewa) to support screen readers and search engines.
Compliance and Monitoring
A periodic review of compliance with accessibility and localization standards must be conducted at least annually.
All new digital services must meet these standards before launch.
Feedback mechanisms must be in place to allow users to report accessibility or language issues.